Get In Touch

+91 8447 0432 56

support@computerlo.in

Karhal Road, Near Water Tank
Sirsaganj, Uttar Pradesh – 283151

Frequently Asked Question!

What does “refurbished” mean and how do you test your products?

Our refurbished electronics are pre-owned devices that have been professionally restored to like-new condition. Each item undergoes a comprehensive testing process including hardware diagnostics, functionality checks, cosmetic inspection, and performance optimization. We clean, repair, and upgrade components as needed to ensure reliable operation. All products are tested for at least 48 hours before being approved for sale.

What’s included with my refurbished device?

Each refurbished device includes the main unit and essential accessories needed for basic operation. For laptops: power adapter. For desktops: power cable (monitor, keyboard, mouse sold separately unless specified). For monitors: power cable and video cable when applicable. Original boxes and documentation may not be included, but we ensure all necessary components for immediate use are provided.

What warranty do you provide on refurbished items?

We offer 6-months hardware and 1-year software warranty on all refurbished electronics, covering defects in materials and workmanship. This includes free repair or replacement if your device fails due to manufacturing defects. Additionally, we provide a 2-day return policy for any reason – if you’re not completely satisfied, return the item in original condition for a full refund.

How do you grade the cosmetic condition of your products?

We use a clear grading system: Excellent (minimal wear, like-new appearance), Good (light scratches or scuffs that don’t affect function), and Fair (visible wear but fully functional). All cosmetic imperfections are clearly described in product listings with photos showing actual condition. Functionality is never compromised regardless of cosmetic grade.

Do you offer technical support after purchase?

Yes, we provide free technical support after purchase. Our team can help with setup, driver installation, basic troubleshooting, and answering questions about your device. Support is available via email, phone, or live chat during business hours. We also maintain a knowledge base with setup guides and common solutions.

What are your shipping options and return policy?

We offer free standard shipping (3-5 business days) on orders over 15000, with expedited options available. All items are carefully packaged with protective materials. Returns are accepted within 2 days of delivery – simply contact us for a return authorization. Items must be returned in original condition with all included accessories. Return shipping is free for defective items; customer pays return shipping for other returns.